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We are open and shipping supplies during the COVID-19 emergency.

Shipping and Return Policy


Enjoy our FREE STANDARD SHIPPING on orders over $150 for a limited time only.

Applies to standard ground shipping to the contiguous 48 states. Not valid on prior orders. No minimum purchase. Amazon Exotic Hardwoods reserves the right to rescind this offer at any time for any reason.

Amazon Exotic Hardwoods Guarantee

If for any reason you are not satisfied with your purchase from us, you may return it postage prepaid within 30 days of receipt and we will gladly replace the product, give you credit, or refund your money, whichever you prefer. Amazon Exotic Hardwoods guarantee does not apply to custom cut orders or products that have been altered in such ways as: cut, surfaced or turned. The customer is responsible for the return shipping.

Shipping Information

Orders received are usually shipped the next business day, however unusual and custom orders may require additional time. The shipping method we use depends on quantity, dimension and location.

Small Orders

Orders of 70 Lbs. or less usually ships via UPS ground or USPS priority. Orders shipped the state of Florida ships UPS ground, which is usually a next day delivery. Orders shipped International usually ships USPS priority international. Shipping rates are available through our website.

Large Orders

Orders of 250 Lbs and over or lumber packs 100 bf. or greater, ships common carrier: usually Old Dominion or YRC (Roadway). Please contact us for shipping rates and transit time.

UPS Transit Times



Payment Methods

We accept all of the following forms of payment: Credit cards: Discover, Master Card, and Visa Money Orders, PayPal, Personal Checks, Wire Transfer and Cash.

Telephone Orders & Store Hours

Call toll free at (866) 339-9596 or (407) 339-9590 or fax (407) 339-9906. We are open from 8:00 am to 5:00 pm EST, Monday through Friday, or by appointment.

Location

328 Commercial Street Casselberry, Florida 32707, (Only a 25 minute drive North of Walt Disney World off Interstate 4 in Central Florida.)

Pricing

Amazon Exotic Hardwoods, Inc. does its utmost to maintain prices shown in our brochure/website, however, due to fluctuating market conditions, prices may change without notice. Typographic errors are subject to correction when ordering. We apologize for any inconvenience.

All prices are per board foot in the rough or per piece unless otherwise noted. Prices are FOB Casselberry, Florida. All merchandise must be paid for at time of purchase or shipment unless other arrangements have been made. We do offer volume discounts.